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Service Delivery

We provide management and physical FM expertise to our clients through our extensive pool of resources within FM Solutions. We integrate technical and office support services to provide continuous FM services to enable business efficiency and cost effectiveness.

This is sustained by our processes, procedures and sourcing methodologies as well as our IT system that include:

> Asset management
> Computer aided FM (CAFM) system
> Call centre / help desk systems
> Health, safety and environmental management
> Financial management

Pivotal to our success is customer relationship management, which we achieve through six steps outlined in the diagram below. We work with our clients to achieve world-class standards and ensure their business needs are considered. Finally, through a consultative process, the best approach is identified and implemented to achieve success.

Our policies, processes and quality standards are embedded in our CAFM system and driven by stringent health and safety standards. Our financial systems are rigorous and tailored to provide our clients with measured value beyond savings.

Our services are driven by key FM principles:

> Productivity and efficiency
> Cost control and reduction
> Risk mitigation
> Facilitating business change and effective change management
> Sustainable service
> Asset reliability and performance
> Life cycle performance
> Best practice
> Demand management

Our services are benchmarked, measured and continuously adjusted in accordance with best practice as well as our clients’ dynamic needs.