Facilities management is a business practice that optimises people, process, assets and the work environment to support delivery of the organisation’s business objectives.

Facilities management is concerned with the following outputs:

  • Technical: It is concerned with maintaining the practical utility of the physical infrastructure to ensure that it supports the core activity of an organisation (operational maintenance)
  • Economic: It guarantees the efficient use of physical resources by controlling cost (financial control)
  • Strategic: It is concerned with the planning of physical resources to support organisational development and reduce the risk for the client (change management)
  • Social: It is concerned with the physical infrastructure that must meet the user needs within their organisational roles (user interfacing)
  • Service: It is concerned with the provision of non-core support services (support service)
  • Professional: It indicates social responsibility for people in the workplace (advocacy)

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