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Service Delivery

We provide management and physical FM expertise to our clients through our extensive pool of resources within FM Solutions.  We integrate technical and office support services to provide continuous FM services to enable business efficiency and cost effectiveness.

Our solution is vested in our focus on the South African market via our local and regional offices supported by excellent FM and technical staff at these locations.  This is sustained by our processes, procedures, sourcing methodologies, as well as our IT systems including:

  •  Asset management
  • Computer aided FM (CAFM) systems
  • Call centre/ help desk systems
  • Health, safety and environmental management
  • Financial management
  • ISO9001:2015 accreditation

Pivotal to our success is customer relationship management which we achieve through six steps.  We work together with our clients to achieve world class standards and ensure that our clients' business needs are considered and that through a consultative process, the best approach is identified and implemented to achieve success.

FMSolutions Approach

Our policies, processes and quality standards are embedded in our CAFM system and driven by stringent health and safety standards.  Our financial systems are rigorous and tailored to provide our clients with measured value beyond savings.

Our services are driven by key FM principles:

  •  Productivity and efficiency
  • Cost control and reduction
  • Risk mitigation
  • Enabling business change and effective change management
  • Sustainable service
  • Asset reliability and performance
  • Value beyond savings
  • Life cycle performance
  • Best practice
  • Demand management

Our services are benchmarked, measured and continuously adjusted in accordance with best practice and our clients' ever changing needs.

TECHNICAL SERVICES

• Planned Preventative Maintenance.
• Corrective Maintenance.
• Emergency Maintenance.
• HVAC.
• Mechanical & Electrical.
• BMS.
• Energy Management.
• Building Services Audits.
• Technical Audits.
• Thermal Imaging.
• Feasibility Studies.
• Asset Management.
• Handyman Services.

SOFT SERVICES

• Cleaning.
• Hygiene.
• Landscaping & Horticulture.
• Window & Gutter Cleaning.
• Waste Management.
• Parking Management.
• Security Guarding.
• Pest Control.

BUSINESS SERVICES

• Quantity Surveying.
• Project Management.
• Programme Management.
• Development Management.
• Space Planning & Design.
• Facility Projects.
• Facilities Management Training.

EXTENDED SERVICES

• Quantity Surveying.
• Project Management.
• Programme Management.
• Development Management.
• Space Planning & Design.
• Facility Projects.
• Facilities Management Training.